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Support Services<br>Expert technical support and proactive professional services ensure your business continuity and peace of mind<br><br>Reliable connectivity is essential for your business and for your customers.<br>Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.<br>- 3x Outages last longer than customers want<br>- $10K Average cost of IT downtime <br>- 67% Businesses that are unprepared for IT outages<br><br>We support your IT team to help them deliver the best experience for your staff and customers.<br><br>Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.<br>With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations. <br>- Next Business Day hardware replacement<br>- Access to software security updates and feature upgrades<br>- On-call knowledge and remote sessions to resolve problems fast<br>- Configuration assistance to proactively avoid issues<br>- On-demand web-based support services and knowledge base