Experienced Certified Field Service Engineer<br>Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.<br><br>Technical support<br>Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you need is there when you need it.<br><br>Labor and travel expenses included<br>Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.<br><br>7x24 Upgrade option<br>If you are like most businesses, you want your systems up and running during your busiest hours. In order to accommodate your busy schedule, APC offers an option to schedule services off hours. We will work with you to find a time when servicing your system is least likely to impact your productivity, saving your business time and money.<br><br>On site troubleshooting<br>While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken.<br><br>Parts included<br>Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics.<br><br>Flexible on site response times<br>Choose an on site response time that best meets your business requirements and budget.<br><br>Experienced Certified Field Service Engineer<br>Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.<br><br>Labor and travel expenses included<br>Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics.<br><br>Parts included or available at a discount<br>Replacements parts & components are included or available at a discount. Please see the statement of work for service specifics.<br><br>Environmental inspection<br>In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.<br><br>Service Summary Report<br>Provides a detailed report of work performed including recommendations for service to ensure optimal performance.<br><br>Onsite diagnoistics & repair<br>While on site our Certified Field Service Engineers will diagnose, repair and test the unit to ensure optimal performance.<br><br>On Site Warranty Extension Service is only available with new product purchases, and is not available for renewal.<br><br>Available for APC approved batteries only<br>Some aspects of the service definition presented on this web site may vary by location. In the case of a conflict between the service definitions contained on this site and the local service definitions the local service definitions will prevail. For more information, please refer to your Certified APC sales representative.<br><br>Battery services are charged on a per-battery cabinet or extended-run (XR) frame basis.